FAQs

What is SafetyBook?

SafetyBook provides a private personal product-safety monitoring service to help protect your family and children from the danger of faulty products.

How can SafetyBook help me? What does SafetyBook do?

Simply register your items with us privately and we’ll take care of the rest. We’ll monitor manufacturers, the Consumer Product Safety Commission, the National Highway Transportation Safety Administration, and others authorities. We’ll then notify you with a Direct Alert™ e-mail if you one of your registered items has been identified as faulty and/or recalled. Consider SafetyBook your personal, private, piece of mind.

Is my information/item registry private?

Your item registry information is kept private and confidential. SafetyBook is a consumer advocate and does not share your information with manufacturers, marketing research companies, or any other organization.

Is my credit card information safe?

SafetyBook uses bank-level data security including 128-bit SSL encryption for the data we store.

How do I use the site?

  • Create your personal registry to keep track of important items you own (e.g. – automobiles, home appliances, child products and other)

  • Use the site to stay informed and monitor any safety recalls involving products and items you register with us.

  • We’ll send you a Direct Alert™ message via e-mail if there’s a problem with any of the products you’ve registered.

  • Selling an item or giving one away? Easily transfer registration of products you own using the Registration Chain™ by simply entering the email address of the new owner.

  • Create a home inventory to make an insurance claim easier, should you need one.

How many items may I have in register in my account?

You may register as many items as you wish in your account.

What if I can’t find the manufacturer or category for my item?

SafetyBook is constantly adding new manufacturers and product categories to the drop-down menus used to register products in your account. If you’re trying to register something that’s not included on the drop-down list, simple choose “other” and type the name in manually. We’ll be sure to research the item for inclusion in our lists. Even though you may not find the manufacturer/category on the current drop-down list, your product will still be included in your registry when you type the name/category manually.

How do I transfer an item to someone else?

To transfer the registration of your item(s), simply click the “transfer” link next to the product in your registry and enter the e-mail address of the new owner. Thanks for preservince the Registration Chain™

Where does your SafetyBook information come from?

At this time, SafetyBook tracks information associated with U.S. consumer product recalls as issued by the Consumer Product Safety Commission (CPSC) since 1999, the National Highway Transportation Safety Administration (NHTSA), and the U.S. Coast Guard Boating Safety Resource Center. Recall information from the Food and Drug Administration (FDA) and Environmental Protection Agency (EPA) are not currently supported by this website. Information and services offered by RECALL are provided “as is” and cannot be guaranteed. By accessing this site or its information or services you are agreeing with its legal Terms of Use.

How frequently is your SafetyBook data updated?

Manufacturers issue product recalls at their discretion. SafetyBook’s databases are updated daily with new recall announcements received from manufacturers or regulatory agencies.

I don’t know when I purchased my product.

Including the purchase date of your item is optional and is a feature to allow you to measure your warranty period. If you don’t recall when you purchased an item, make your best estimate or simply leave the date blank. You item will still be registered without a purchase date.

What is an automobile service bulletin?

A Service Bulletin, also know as a Technical Service Bulletin (TSB), is an advisory issued by the manufacturer to help automotive technicians diagnose and repair problems reported by consumers and dealership service departments. TSBs contain up-to-date factory fixes for difficult to diagnose problems such as rough idles, intermittent stalls, hard starts, and all kinds of “shakes”, “rattles” and “clunks” that can sometimes drive you nuts. Over 6,000 bulletins are issued by car manufacturers every year.

How can I make a complaint about my car?

You can file a complaint about your car with NHTSA. If the agency receives similar reports from other people, this frequently indicates that a safety-related defect may exist which warrants investigation. Your report will be entered into NHTSA's vehicle owner's complaint database and used with other reports to determine if a safety-related defect trend exists.

Vehicle manufacturers and the Trend and Analysis Division of The National Highway Traffic Safety Administration collect the safety and statistical data that is entered in the databases.

I am experiencing a problem. How can I submit a bug?

Please tell us about any issues you encounter via our contact form. As issues get resolved we will do our best to inform you with a direct email response or via the forums.

Over 150 million items recalled in 2010-2011, Are you Safe? You need to know
© 2012 SafetyBook.org, LLC All Rights Reserved. Please Note: At this time, Safetybook.org, LLC tracks information associated with U.S. consumer product recalls as issued by the CPSC since 1999. Recall information about boats, FDA and EPA items are not currently supported by this website. Information and services offered by Safetybook.org, LLC are provided “as is” and cannot be guaranteed. By accessing this site or its information or services you are agreeing with its legal Terms of Use.